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How valottery Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, fund it via PayPal, Venmo, or Play+, and use the platform — and how we protect it.

Account data protectedPayPal & Venmo transaction privacyState-law compliantYour rights, clearly statedOpt-out options available
valottery How valottery Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use encryption across every data path that touches your account — from the moment you log in to the point your PayPal or Venmo withdrawal clears. Cookies on valottery are used for session management and fraud prevention, not for cross-site advertising profiles. You can adjust non-essential cookie preferences from the banner shown on your first visit. We retain your account data for as long as your account is active and for the period required by applicable financial regulations after closure; once that retention window closes, data is permanently deleted from our systems.

Encrypted Data Paths

Every connection between your browser and our servers runs over SSL. Login credentials, payment references, and ID documents are encrypted both in transit and at rest on our infrastructure.

Cookie Controls

We split cookies into essential (login, fraud detection) and non-essential (analytics). You can decline non-essential cookies at any time without losing access to your account or the lobby.

Retention and Deletion

We keep your account data while your account is open and for the legally required period after closure. After that window, data is hard-deleted — not archived or anonymized in place.

Who Can See Your Data

Access inside valottery is role-restricted. Payment ops can see transaction references; support agents see account and contact details. No department has blanket access to full account histories.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or delete the personal data we hold, our support team handles those requests directly. Reach out through any of the channels below, and include your registered email address so we can locate your account quickly. We aim to respond to all data-related requests within the timeframe required by applicable state law.

Live Chat Open the chat window from your account dashboard and select 'Privacy Request' from the topic menu. A support agent will pull your data file and walk you through your options.
Email Support Send your request to our privacy address listed in the account help center. Include your account email and the specific action you want taken — access, correction, or deletion.
Account Settings Some data preferences — like marketing email opt-outs — can be managed directly inside your account settings under the Privacy tab without contacting support.

Common Questions About Your Privacy Rights

These are the questions we hear most often from people who want to understand what happens to their information when they use the platform.

We collect your name, email, date of birth, and a government-issued ID for identity verification. Device and session data are also logged to protect your account from unauthorized access.

No. We receive only a transaction reference number when you fund via PayPal or Venmo. Your wallet credentials stay inside those apps and are never transmitted to or stored on our servers.

Yes. Contact support through live chat or email, provide your registered account email, and request a data export. We process these requests within the timeframe required by applicable state law.

Go to the Privacy tab inside your account settings and toggle off marketing communications. You can also unsubscribe directly from the footer link in any marketing email we send you.

We do not sell your data to advertisers or data brokers. Data shared with payment processors like PayPal is limited to what those processors need to complete your transaction.

We retain account data for the period required by applicable financial regulations after account closure. Once that retention window ends, data is permanently deleted from our systems.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.